HeySpin Cookie Policy

At HeySpin, we use cookies and similar technologies to make your visits to our site smoother, safer and more personalised. This HeySpin Casino Cookie Policy explains what cookies are, why we use them, and how you can manage your preferences when you play at HeySpin Casino or browse our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognise your browser, remember your preferences and understand how you interact with our games and services. Here at HeySpin, we rely on cookies to keep your account secure and to deliver a consistent experience whether you access the site via desktop or mobile browser.

Why We Use Cookies

Our HeySpin platform uses cookies for several important purposes. We want you to understand exactly why your data is collected and how it benefits your overall experience with us.

• We use essential cookies to keep you securely logged in and to process your deposits and withdrawals correctly.
• We use performance cookies to monitor site speed and fix technical issues across our 500+ slots and live casino games.
• We use functionality cookies to remember your language settings and display preferences.
• We use analytics cookies to understand how players use HeySpin, helping us improve our Hey Spin Club area, including Trophies, Daily Wheel and Weekly Cashback.
• We use marketing cookies to show you relevant promotions, such as our welcome bonus or personal offers delivered by e-mail, SMS or inbox message.

Essential Cookies

We at HeySpin cannot disable essential cookies because they are required for the website to function. These cookies allow you to log in, navigate between pages, and complete transactions through our supported deposit methods such as Visa Debit, Mastercard Debit, PayPal, Skrill and Neteller.

Performance and Analytics Cookies

Our HeySpin team uses performance cookies to measure how visitors interact with our site. This includes tracking which games are popular, how long sessions last, and whether pages load correctly on mobile browsers. We use this information strictly in aggregate form to improve our services; it does not identify you personally.

Functionality Cookies

We at HeySpin Casino use functionality cookies to remember choices you make, such as your preferred currency (GBP) or whether you have dismissed a promotional pop-up. These cookies make your return visits more convenient.

Advertising and Targeting Cookies

At HeySpin, we work with third-party partners to display advertisements that are relevant to your interests. These cookies may track your browsing activity across other websites to help us and our partners understand the effectiveness of our marketing campaigns, including offers tied to the Hey Spin Club and our ongoing promotions.

Third-Party Cookies

We work with trusted providers, including payment processors, analytics companies and game studios such as Pragmatic Play, NetEnt, Play'n GO and Evolution, some of whom may set their own cookies when their content is embedded on our site. We do not control these third-party cookies directly, so we encourage you to review the relevant third party's own cookie policy for further details.

How Long Do Cookies Last?

Our cookies fall into two categories based on duration:

• Session cookies: these are temporary and are deleted once you close your browser.
• Persistent cookies: these remain on your device for a set period, helping us remember your preferences across visits to HeySpin Casino.

Managing Your Cookie Preferences

You are always in control of your cookie settings. Most web browsers allow you to view, delete or block cookies through their settings menu. If you choose to disable certain cookies, please note that some features of our site, including login functionality or personalised offers, may not work as intended.

We recommend checking your browser's help section for instructions on managing cookies, as the process varies between Chrome, Safari, Firefox and other browsers. You can also adjust your preferences at any time through our cookie consent banner when it appears on your first visit.

Cookies and Responsible Gambling

We also use certain cookies to support responsible gambling tools, helping us recognise when deposit limits or self-exclusion settings have been applied to your account. This allows us to display the correct information and restrictions consistently across your sessions with us.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own data practices. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we use cookies, please contact our support team at support@jumpmangaming.com. For complaints, you may reach us at complaints@jumpmangaming.com, and we will acknowledge your message within 48 hours. Our live chat is also available daily from 06:00 to 21:00 (BST) if you need immediate assistance regarding your cookie preferences or account settings.

By continuing to browse or play at HeySpin, you consent to our use of cookies as described in this policy. We are committed to transparency and will always give you the tools to manage your preferences as you see fit.