HeySpin Terms and Conditions

Welcome to HeySpin. These Terms and Conditions govern your use of our website and the services we provide at heyspin.com. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

Who We Are

HeySpin is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers located outside Great Britain. At Hey Spin, we take our regulatory obligations seriously and operate in full compliance with the licences we hold.

Eligibility to Use Our Services

Our casino is intended for players aged 18 or over. We at HeySpin verify age and identity before releasing any winnings, and we reserve the right to suspend accounts pending verification. We do not accept players from a number of restricted territories, including but not limited to the United States, Spain, France, Italy, the Netherlands, Belgium, Australia, and several others listed in our full restricted countries policy. Our Hey Spin platform is only accessible where local law permits online gambling.

• We require you to be at least 18 years old to register
• We may request proof of age, identity and address at any time
• We restrict access for residents of prohibited jurisdictions
• You must provide accurate and truthful information when creating your account

Account Registration and Security

When you register at HeySpin, we ask you to create a single personal account. Our Hey Spin login system allows access only through verified credentials, and we strongly recommend keeping your password confidential. If you forget your heyspin login details, our support team can assist with recovery after identity verification.

• We allow only one account per player, household or IP address
• We may close or suspend accounts found in breach of these terms
• You are responsible for maintaining the confidentiality of your login details
• Our HeySpin Casino app and mobile browser access require the same secure login credentials

Deposits and Payment Methods

Our Hey Spin Casino accepts deposits via Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Skrill and Neteller. The minimum deposit across all methods is £10, with a £2.50 fee applying to Pay by Mobile transactions. We at Hey Spin allow up to three payment cards per account, and all payment methods must be registered in the account holder's name.

• We require a minimum deposit of £10 for all payment methods
• We do not accept third-party payments under any circumstances
• Our Quick Deposit and In-Game Deposit options do not qualify for certain promotions

Withdrawals

We do not impose a maximum withdrawal limit, meaning your full Real Money balance can be withdrawn in a single transaction, subject to standard due diligence and verification checks. For your first HeySpin withdrawal, we require photo ID, a selfie, proof of address dated within three months, and proof of your payment method. Our HeySpin withdrawal time typically involves a document review period of up to three working days; once verified, pending withdrawals are processed within 24 hours. If your documents are rejected, funds return to your balance within 48 hours. We encourage players researching heyspin withdrawal times to understand that verified accounts without additional review usually see funds arrive within a few hours, while bank transfers and debit cards may take one to five working days.

Bonuses and Promotions

Our welcome offer provides 50 Free Spins on Starburst following a first deposit of £10 or more. At HeySpin, we apply a 10x wagering requirement to bonus funds, and only wagers funded from bonus balances count toward this requirement. Those searching for a heyspin promo code or heyspin bonus code should note that current offers do not require a code for the welcome bonus, though personal bonus codes may be sent via email or SMS from time to time. We also offer a Daily Wheel, Weekly Cashback of 5% on net slots spend, and seasonal promotions such as our Pragmatic Play Drops & Wins campaign. Full terms for each promotion, including maximum conversion limits and eligible games, are detailed on our promotions page.

• We credit free spin winnings as Bonus Cash subject to wagering
• We remove bonus funds after three consecutive days of account inactivity
• Our maximum conversion to Real Money is the lowest of your remaining bonus balance, lifetime deposits, or £250
• Withdrawing Real Money before wagering is complete cancels the bonus and associated winnings

Games and Fair Play

HeySpin offers more than 500 games from trusted providers including Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Blueprint Gaming, Eyecon, Games Global and Evolution for live casino content. We use independently tested random number generators across our slots, table games and live dealer titles. Our Hey Spin library includes video slots, Megaways games, jackpot slots, blackjack, roulette, baccarat, bingo and scratch cards, all accessible via desktop or mobile browser without any app download required.

Responsible Gambling

We are committed to promoting safer gambling practices across our platform. You can contact us at safergambling@jumpmangaming.com for guidance on deposit limits, self-exclusion or time-outs. We also provide a dedicated email, keepitfun@jumpmangaming.com, for players wishing to adjust their deposit limits. Our tools are designed to help you stay in control of your play at all times.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from technical faults, internet connectivity issues, or third-party payment provider delays, except where such liability cannot be excluded by law. You agree that your use of our services is at your own risk.

Complaints and Dispute Resolution

If you wish to raise a complaint, please contact us at complaints@jumpmangaming.com. We acknowledge all complaints within 48 hours and aim to provide a final decision within eight weeks. UK customers may escalate unresolved disputes to eCOGRA, while non-UK customers may contact the Alderney Gambling Control Commission.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically. Continued use of your HeySpin account after changes are published constitutes acceptance of the revised terms.

Contact Us

For general queries, our support team is available via live chat between 06:00 and 21:00 BST, seven days a week, or by email at support@jumpmangaming.com. We at Hey Spin aim to respond to all email enquiries within two business days.