HeySpin Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, deposit, play or otherwise interact with HeySpin. By creating an account or using our services, you agree to the practices described below. If you have questions about how we handle your data, you can contact our support team at any time.

Who We Are and What This Policy Covers

At HeySpin, we operate an online gaming platform offering slots, live casino games and bingo to players in the United Kingdom and in permitted markets outside Great Britain under our Alderney Gambling Control Commission licence. Our HeySpin platform is owned and operated by Jumpman Gaming Limited, and this policy applies to all personal data processed in connection with heyspin.com, including account registration, gameplay, customer support, marketing communications and our Hey Spin Club loyalty features.

Information We Collect

We collect several categories of information to provide, secure and improve our services. When you register for a HeySpin account, we ask for identity details such as your name, date of birth, address and contact information. We also collect financial information necessary to process deposits and withdrawals through methods including Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller and Pay by Mobile.

• We gather registration data such as your name, email, phone number and date of birth
• We collect identity verification documents, including photo ID, selfies and proof of address, required for your first withdrawal
• We track your gaming activity, deposits, withdrawals and bonus usage to administer your account
• We record technical data such as IP address, device type, browser and login history
• We store communications you send us via live chat, email or the contact form
• We log your participation in promotions, including the Daily Wheel, Weekly Cashback and tournament entries

How We Use Your Data

We use your personal information for several essential purposes. Our priority is to verify your identity, process transactions, prevent fraud and comply with our licensing obligations under the UK Gambling Commission and the Alderney Gambling Control Commission. We at HeySpin also use your data to personalise your experience, including tailored offers delivered via e-mail, SMS, inbox messages or pop-ups.

• We verify your age and identity before allowing deposits or withdrawals
• We process your transactions securely across all supported payment methods
• We use your activity data to detect suspicious behaviour and prevent money laundering
• We send you promotional content unless you have opted out
• We analyse gameplay patterns to support responsible gambling tools
• We respond to your enquiries through live chat, available 06:00-21:00 BST, seven days a week

Legal Basis for Processing

Our processing of your data relies on several legal grounds. We process information where necessary to perform our contract with you, such as managing your HeySpin account and processing withdrawals. We also process data to comply with legal obligations, including anti-money laundering checks and regulatory reporting. Where you have given consent, such as for marketing communications, we rely on that consent and you may withdraw it at any time.

Sharing Your Information

We do not sell your personal data. However, our HeySpin operations require sharing certain information with trusted third parties to run our services effectively. We share data with payment providers to process deposits and withdrawals, with identity verification partners to confirm your age and address, and with regulators such as the UK Gambling Commission and the Alderney Gambling Control Commission when legally required. We may also share information with game providers such as Games Global, Pragmatic Play, NetEnt, Play'n GO and Evolution for the purpose of delivering gameplay and tournament features.

• We share verification data with identity and anti-fraud service providers
• We share transaction data with payment processors to complete deposits and withdrawals
• We disclose information to regulators and law enforcement where legally obliged
• We may share limited data with marketing partners strictly for promotional purposes you have agreed to

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by gambling regulations and anti-money laundering laws. Our retention periods also account for resolving disputes, complaints and regulatory enquiries. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

You have a number of rights regarding your personal data, and our HeySpin team is committed to honouring them promptly. You can request access to the data we hold, ask us to correct inaccuracies, request deletion where applicable, or object to certain types of processing, including marketing.

• You can request a copy of the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You can set deposit limits or request self-exclusion through our safer gambling tools

To exercise these rights, you can contact us at support@jumpmangaming.com or use our safer gambling address, safergambling@jumpmangaming.com, for responsible gambling related requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences and measure the performance of our promotions, such as the Daily Wheel and Weekly Cashback offers. Our use of cookies also helps us detect fraudulent activity and improve the overall HeySpin experience. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. Our systems use encryption, secure servers and access controls to prevent unauthorised access, alteration or disclosure of your information. While we take data security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

International Data Transfers

Because we at HeySpin work with service providers and regulators in different jurisdictions, your data may be transferred outside the United Kingdom or the Channel Islands. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and our verification procedures are designed to prevent underage access to our HeySpin platform.

Complaints and Contact

If you believe we have not handled your personal data appropriately, you can contact our complaints team at complaints@jumpmangaming.com. We acknowledge complaints within 48 hours and aim to provide a decision within eight weeks. UK customers may escalate unresolved complaints to eCOGRA, while non-UK customers may contact the Alderney Gambling Control Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our HeySpin services after changes are posted constitutes your acceptance of the revised policy.